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TERMS & CONDITIONS

Warrant Terms

Warranty Period
1 year from the date of purchase

Warranty Coverge

This warranty applies only when the product is used “normally”. “Normal use” refers to complying with the instructions outlined in the user manual [For Safe Use of the Golf Club]. Additionally, this warranty is valid only for products sold through our company’s online shopping site

Payment Methods

Warranty Details

  • If the product sustains damage due to manufacturing defects within the warranty period and the warranty conditions are met, we will provide one of the following warranties (1) or (2). Please contact the store where you purchased the product and bring this document along with the eligible product.

  • If the product can be repaired, we will repair it free of charge.

  • If the product cannot be repaired, we will replace it with the same model or an equivalent model.

      *The possibility of repair will be determined by
​       our company.

Non-Warranty Coverage

  • Please note that even within the warranty period, the following cases are not covered by the warranty:
    Failure to present the warranty certificate
    Absence of the purchase date and store stamp on the warranty certificate
    Repair or modification by a party other than our company

  • Products not sold by our company on this website
    Damage to the product caused by use that deviates from the instructions in the user manual [For Safe Use of the Golf Club], or other damage that is clearly the fault of the user.

  • Failures or damage caused by transportation, movement, or storage after purchase.
    Accidents due to fire, earthquake, flood, lightning, or other natural disasters.
    Other damage to the product that is not deemed to be due to a manufacturing defect of the golf club
    For matters other than those listed above, please understand that we will handle the situation based on our own judgment criteria.

  • If you have any questions about the warranty, please contact our customer center.
    info@intercross.tokyo

Golf Club Instruction Manual

      Before Use

  • Always check for any abnormalities in appearance or joints before use. If any abnormalities are discovered, immediately stop using the club and contact the seller for a safety check.

  • Do not hit anything other than golf balls

  • Be Aware of Your Surroundings

  • When using this product, make sure that the golf club does not hit anyone and that mud or pebbles do not fly off and cause harm. Also, make sure that it does not hit trees, stakes, ropes, etc. These may damage the club.

  • Use Only in Appropriate Locations

  • Do not use it on hard surfaces such as concrete, asphalt, or stone. Never use it on roads or in parks.

  • Avoid Hitting with Parts Other Than the Club Face

  • Avoid hitting with parts other than the club face. Doing so may cause dents, cracks, or breaks.

  • Do Not Apply Excessive Force to the Club

  • Strong or repeated duffs can cause damage. Always be sure to inspect the entire club after such events.

  • Do not use the golf club as a cane.

  • Do not hit or step on the golf club.

  • Do not place objects on top of the caddy bag.

  • When taking clubs in and out of the caddy bag, be careful not to scratch or apply excessive force to it.

  • Proper Protection

  • For golf clubs that come with a head cover, attach the head cover when not in use.

  • Do not leave the club in high temperature, high humidity areas, or in direct sunlight for long periods of time.

  • Do not leave the club in the trunk of a car.

    Avoid Using Worn Grips
    Worn or cracked grips can slip during use, causing the club to slip out of your hands and hit people or objects. Replace such grips promptly.

Shaft Information

Golf club shafts are specifically designed and manufactured for use in golf clubs. Do not attach them to any other equipment or use them for purposes other than golf.
Always request assembly of the club from the retailer where you purchased it. We cannot take responsibility for any accidents or malfunctions if the shaft is attached by the customer.
For grip replacement, also have it replaced by the retailer where the purchase was made.
Do not subject the shaft to impact or pressure with hard objects, or bend or twist it with excessive force. If any damage or cracks occur due to excessive force, stop using the shaft immediately and consult your retailer for its safety.
The product number label (inside the grip displays the serial number and manufacturing date in code. Do not remove this label. We may not be able to respond to inquiries about products without labels.
Always use a shaft that corresponds to the appropriate head.

Regarding Shaft Reuse

While it is occasionally done, reusing shafts that have already been attached to golf clubs is not recommended for the reasons below. Please understand that such reuse is not covered by our product warranty.
The heat applied when removing the shaft can affect the material and structure of the shaft, potentially leading to a decrease in strength. This may result in a loss of the original safety and performance that was confirmed during the design and manufacturing process.
Even if the golf club or shaft displays the SG mark, reusing the shaft is not the intended usage, and such modifications can impair performance. Therefore, golf clubs that have undergone such modifications are generally not covered by the SG mark’s victim relief system.
Any damages resulting from reusing a shaft would typically be the responsibility of the business that sold it or installed it. However, if you knowingly purchased a club with a reused shaft, there is a possibility that you may be held responsible for any risks associated with it. Please exercise caution when making a purchase.

Non-Warranty Coverage

  • Please note that even within the warranty period, the following cases are not covered by the warranty:
    Failure to present the warranty certificate
    Absence of the purchase date and store stamp on the warranty certificate
    Repair or modification by a party other than our company
    Products not sold by our company on this website
    Damage to the product caused by use that deviates from the instructions in the user manual [For Safe Use of the Golf Club], or other damage that is clearly the fault of the user.
    Failures or damage caused by transportation, movement, or storage after purchase
    Accidents due to fire, earthquake, flood, lightning, or other natural disasters
    Other damage to the product that is not deemed to be due to a manufacturing defect of the golf club
    For matters other than those listed above, please understand that we will handle the situation based on our own judgment criteria.
    If you have any questions about the warranty, please contact our customer center.
    info@intercross.tokyo

Care and Maintenance

  • To protect your golf clubs from dryness, humidity, rust, and to maintain their beautiful shine for longer use, please take care of them after each use.
    Head.

  • Brush off any sand, mud, grass, etc. from the club face and sole. Wipe off any dirt or moisture with a dry cloth.

  • Apply commercially available club-specific mousse, oil, or cleaner.
    Caution: Using cleaners with abrasive agents can scratch the head, so please be careful.

  • Finish by polishing with a dry cloth.

    Shaft

  • After use, wipe off moisture and dirt with a soft cloth.

  • Do not apply solvents, oils, or waxes. This may cause discoloration or fading.

  • Avoid leaving the shaft in a high-temperature or high-humidity environment for extended periods as this may cause deterioration.

    Grip

  • Remove dirt with a dry cloth.
    Use a commercially available club-specific mousse (for rubber grips).

  • After Playing in the Rain
    Thoroughly wipe off moisture with a dry cloth.
    Air dry in a well-ventilated place out of direct sunlight. (Remove the club from the caddy bag and take off the head cover.)

  • Clean the club only after it has completely dried.
    Due to the dyeing process, leather crips may experience unavoidable color fading. Please be aware of this. When wet from rain or water, avoid direct contact with clothing or other items that may be stained.

  • Advice for Long-term Use of Your Clubs

    Head Care Advice

  • The metal materials used for the head are resistant to rust or are coated, but rust may still form if stored with moisture, dirt, or grass attached, or in a high humidity environment. After use, thoroughly clean off any debris and wipe off moisture with a dry cloth.

  • Metal woods are coated, and the coating may wear off due to friction with grass or balls, but this does not affect the characteristics of the head itself, so please rest assured.

    About Repairs
    For safety reasons, contact the TRPX customer center for any repairs.

    Modifications and Alterations
    Any modifications and alterations to the club will void the warranty.

    Accident Products
    Keep any product that has caused an accident in its current condition.

    Caution

  • [Handling Precautions for Clubs with Adjustment Functions]

  • Do not modify or alter the weights by grinding, filing, or any other means. This may prevent proper installation and may result in the weights coming loose during a swing, posing a risk of injury to yourself and others.

  • When changing the weight or loft, always turn the wrench until you hear a “click” sound.

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